Shipping policy

Shipping & Delivery Policy

At PuraPrep, our goal is to offer you the best, most secure shipping options, no matter where you live. We deliver to hundreds of health-conscious kitchens across the world every day, and we strive to provide the highest levels of responsiveness to you at all times.

🎉 We are proud to offer FREE Worldwide Shipping on all orders!

Here is exactly what you can expect when you place an order with us:

1. Order Processing Time

Once you place your order, our team gets to work.

  • Processing Time: 1 to 3 business days.

  • This timeframe includes order verification, quality checking the 304 stainless steel, careful packaging, and dispatching your board to the courier.

2. Estimated Shipping Times

To keep our prices low and offer you free shipping, we utilize global fulfillment centers. Once your order has been processed and shipped, here are the estimated delivery times based on your location:

  • USA, Canada, UK, & Australia: 7 to 15 business days

  • Europe: 8 to 15 business days

  • Rest of the World: 10 to 20 business days

Note: These are estimated delivery times. While most packages arrive quickly, factors like local customs processing, postal delays, or holiday peak seasons can occasionally add a few extra days.

3. Tracking Your Order

You will never be left in the dark.

  • As soon as your PuraPrep board ships, you will receive a Shipping Confirmation email containing your unique tracking number.

  • You can use this number on our [Track Your Order] page to see exactly where your package is in real-time.

  • Please note: It can take 2 to 4 days for the tracking information to fully update in the courier's system after you receive the email.

4. Multiple Packages

If you order multiple items, they may occasionally be shipped in separate packages from different fulfillment warehouses to ensure you get them as quickly as possible. Don't worry—you won't be charged any extra shipping fees if this happens!

5. Lost or Delayed Packages

We want you to prep your meals safely as soon as possible. If your tracking hasn't updated in over 15 days, or if your package has exceeded our estimated delivery window, please contact us immediately at ########@gmail.com. Our support team will investigate and ensure you are completely taken care of.