Refund policy

Return & Refund Policy

At PuraPrep, we believe in the quality of our Food-Grade 304 Stainless Steel boards. We want you to feel completely confident upgrading your kitchen. If for any reason you are not completely satisfied with your purchase, we have made our return process as simple and stress-free as possible.

🎉 We proudly offer a 15-Day Free Return Guarantee.

Here is exactly how our policy works:

1. The 15-Day Return Window

You have 15 days from the exact date your item is delivered to request a return. Because we offer completely free returns, you can test the look and feel of your new prep board on your counter with zero financial risk.

2. Return Eligibility

To be eligible for a full refund, your return must meet the following simple criteria:

  • The item must be requested for return within 15 days of the delivery date.

  • The cutting board must be in the same condition that you received it (unused, unwashed, and free from any new deep scratches or damage).

  • It must be returned in its original packaging.

3. How to Start Your Free Return

We do not believe in making you jump through hoops to get your money back. To start a return, simply follow these steps:

  1. Email our support team at aldulaimi.digital@gmail.com with your Order Number and a brief reason for the return.

  2. Because your return is free, our team will reply within 24-48 hours with a prepaid return shipping label and clear instructions on how and where to send your package.

  3. Please note: Items sent back to us without first requesting a return via email will not be accepted.

4. The Refund Process

Once we receive and inspect your returned board, we will notify you immediately via email.

  • If approved, your full refund will be processed automatically to your original payment method.

  • Please remember it can occasionally take 3 to 5 business days for your bank or credit card company to process and post the refund to your account.

5. Damages and Order Issues

We quality-check every board, but shipping accidents can happen. Please inspect your order immediately upon reception. If your board is defective, damaged in transit, or if you receive the wrong item, please email us right away with a photo of the issue. We will evaluate the problem and send you a free replacement immediately.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have for a full refund, and once the return is accepted, make a separate purchase for the new item.